First publishedon www.AggBusiness.com
Owen Batham, sales and marketing director of Elite Precast
A leading manufacturer is revealing its ‘secrets’ to help ensure businesses in the quarry management sector benefit from the best possible service.
Elite Precast Concrete has become one of the UK's biggest suppliers of construction products to the industry by combining best value with the highest levels of customer care.
Now it has produced a ‘20 Questions’-style guide that sheds light on how the business operates, why it’s very different to other manufacturers and how it can claim to be both ‘the cheapest AND the best’.
The ‘Why Choose Us’ document is the latest addition to a growing online resource library which offers, entirely free of charge, a wide selection of useful safety and technical documents relating to the industry as a whole.
Available via www.eliteprecast.co.uk, it reveals information about the background of the business, the benefits of its wide-ranging products, typical lead times and details of its approach to customer service.
There are also facts about the company’s guarantees and accreditations, its commitment to health, safety and sustainability and its delivery service.
Owen Batham, sales and marketing director of Elite Precast, said: “We’ve grown quickly as a business and one of the biggest reasons for that is because we’re very different to traditional manufacturers.
“We focus on providing unrivalled levels of customer service – but we’re also the best price option every time.
“It’s by no means a typical approach for a manufacturing business, but it’s a dynamic and innovative method that very much sets us apart.
“So I thought it would be a good idea to produce a document that explains how we work and, most importantly, the benefits of that to our customers.”
The resource library provides the kind of general information, advice and guidance vital to any business looking into precast concrete products.
Mr Batham added: “We have a lot of general technical information on our website, a large part of it for consulting engineers looking into specification for particular projects.
“A lot of manufacturers seem reluctant to publish these type of details, but we’re entirely open and transparent. Anyone can read the documents, copy them, download them, whatever they want – there’s no intellectual property rights because we have no secrets.”